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blog:phone-apology [2018/06/19 20:09]
mchang created
blog:phone-apology [2018/06/19 20:22] (current)
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 Addressing an issue with our phones Addressing an issue with our phones
 +The past month has seen an extraordinary amount in our internet usage. Looking at our internet logs, our traffic can roughly be broken down into the following pie chart.
 +An average of 150GB of data goes through our internet filtering appliance a day, and therein lies part of the issue. Our filtering platform is well used by teachers to monitor our students'​ usage of the internet, which contributes to an increased load on that platform.
 +It doesn'​t help therefore that our voice lines go through the same platform and are severely affected by the high loads.
 +We apologise for the poor voice quality experienced by the community when calling into the school.
 +We are currently in talks with our vendors to help optimise the existing platform, and if needed, to upgrade to a platform capable of handling the higher loads.
blog/phone-apology.txt ยท Last modified: 2018/06/19 20:22 by mchang